Refund and Return Policy
At Blades Nest, we prioritize your satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we are here to help you with our straightforward refund and return policy.
Returns
1. Return Eligibility
You may return unused and unopened items within 30 days of receiving your order. Please ensure that all items are in their original packaging with all tags attached.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Personalized or custom-made products
- Gift cards
- Downloadable software products
If you receive a defective or damaged item, please contact us immediately for assistance.
Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team via email or phone. Provide your order number and reason for the return.
- Receive Instructions: We will provide you with a return authorization number and instructions on how to send back the item.
- Pack Your Item: Securely package the item, including all original packaging, and label it with the return authorization number.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for your return.
Refunds
1. Processing Time
Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase.
2. Notification
You will receive an email notification once your return has been processed and your refund has been issued. Please allow 3-5 business days for the refund to reflect in your account, depending on your bank.
Exchanges
If you wish to exchange an item for a different size or color, please contact us within 30 days of receiving your order. We will guide you through the exchange process and provide you with instructions.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.
Satisfaction Guarantee
We are committed to ensuring your satisfaction. If you have any questions or concerns about your purchase, please do not hesitate to reach out to our customer support team.
