Customer Help
Whether you need help with your order, have a question about our products, or just need guidance, we’re here for you. Our dedicated team is ready to provide quick, friendly, and reliable support to ensure your experience with Blades Nest is smooth and hassle-free.
Common Purchase Queries Answered
Orders and Shipping
You can easily place an order by browsing our product catalog, selecting your desired items, and following the checkout process.
We accept all major credit cards, debit cards, and online payment methods such as PayPal.
Order processing typically takes 2-3 business days. You will receive a confirmation email once your order is processed and ready to ship.
Once your order is shipped, you’ll receive a tracking number via email that you can use to monitor your delivery status.
If your order hasn’t arrived within the estimated delivery time, please contact our customer support team with your order details for assistance.
Yes, expedited shipping options are available during checkout for faster delivery.
Shipping rates vary based on the destination and size of your order. You can view shipping costs at checkout before completing your purchase.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of receipt for unused and unopened items. Please ensure the product is in its original packaging. For detailed reviews of return police please click here.
To initiate a return, please contact our customer support team with your order details. We’ll provide you with instructions on how to return your item.
Yes, exchanges for a different size or color can be made. Please contact us within 30 days of receiving your order to arrange an exchange.
Yes, certain items such as personalized or custom-made products are not eligible for return unless they are defective or damaged.
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service for your return.
Once we receive your returned item, it typically takes 8-12 business days to process your return and issue a refund.
Refunds will be issued to the original payment method used during purchase. Please allow 3-5 business days for the refund to reflect in your account.
If you receive a defective or damaged item, please contact us within 7 days of receipt, and we will arrange for a replacement or refund at no cost to you.
